Refund Policy

1. One-time digital credit packs

Raindance AI currently sells one-time packs of 1, 3, or 10 video credits. These are not subscriptions and do not renew automatically. Credits are delivered to the Google-linked account used for checkout and do not expire under the current product offering.

2. Automatic credit returns for failed generations

One credit is deducted when a video generation starts. If the request cannot start or the provider reports a confirmed technical failure, that credit is returned automatically to your account. You do not need to purchase another credit or request a payment refund. If the returned credit does not appear within a reasonable time, contact us with the email on your account and the approximate generation time.

3. Completed AI results

AI output is probabilistic. Differences in facial likeness, movement, framing, wardrobe, lighting, or style can occur. A generation that completes and produces a playable video is not considered a technical failure merely because it does not match your expectations. Regenerating uses another credit. Contact support if the delivered file is corrupt, inaccessible, or materially incomplete so we can investigate.

4. Refunds for unused purchases

If you purchased a pack by mistake, you may request a refund within 14 days of purchase provided that none of the credits from that order have been used. Once any credit from a pack has been used to start a generation, the pack is normally non-refundable, except where required by applicable consumer law. Promotional or complimentary credits have no cash value and are not refundable.

5. Duplicate, unauthorized, or incorrect charges

Report a duplicate, unrecognized, or incorrect charge promptly. Include your account email, purchase date, charged amount, and order or receipt reference. Never send a full card number or security code. We will review our records with Waffo Pancake and take appropriate action.

6. Content-policy violations

Credits or payments are not refundable when access is refused, suspended, or terminated because you submitted or attempted to generate prohibited content—including pornography, explicit sexual content, sexual deepfakes, non-consensual intimate imagery, or any sexualized content involving minors—or otherwise materially violated our Acceptable Use rules. This does not limit any non-waivable rights under applicable law.

7. How to request a refund

Email support@raindanceai.online with the account email, order reference, purchase date, and reason for the request. Do not initiate multiple requests for the same order. We may ask for information needed to verify the account or transaction.

8. Waffo Pancake and refund processing

Waffo Pancake handles checkout and may act as merchant of record and authorized reseller. Approved refunds are issued by Waffo to the original payment method under this policy, its buyer terms, and applicable law. Processing and bank-posting times vary by payment method and financial institution. When an order is refunded, unused credits granted by that order will be removed from your account.

9. Chargebacks and statutory rights

Please contact us first so we can investigate quickly. Filing a chargeback does not expand refund eligibility and may temporarily restrict the associated credits or account while the dispute is reviewed. Nothing in this policy excludes or limits refund, cancellation, or consumer rights that cannot be waived under the law that applies to you.